When Intego software starts for the first time in macOS 10.13 or higher, you may get this warning. This is normal and expected behavior. For more information, please continue reading below.
About System Extensions
Starting with macOS 10.13 High Sierra, a new layer of protection has been introduced which requires user approval before loading newly-installed third party kernel extensions. Note: Third-party kernel extensions (KEXTs) that were already present when upgrading to macOS High Sierra or higher are automatically enabled.
A kernel extension is a piece of computer software that is loaded into an operating system's central component. Kernel extensions are allowed to perform tasks or access parts of the operating system that normal software cannot. Intego software uses kernel extensions to properly protect and secure your Mac.
Allowing Intego Kernel Extensions
Can't Click 'Allow' for Intego Kernel Extensions
Allowing Intego Kernel Extensions
1. Open Security & Privacy Preferences
Open the required pane from the Apple menu bar: System Preferences > Security & Privacy > General
2. Click the 'Allow' Button
Click the Allow button to enable Intego's kernel extensions to load.
Can't Click 'Allow' for Intego Kernel Extensions
If for some reason you are unable to press the Allow button or do not see the option please try ALL of the following:
Restart Your Mac
Restart your Mac and attempt the steps above again. Sometimes this is all that you need to do to make the Allow button clickable.
Disable Remote Management Software
For macOS security reasons, the Allow button is not clickable if the Mac is controlled by Remote Management Software such as Screen Sharing, Apple Remote Desktop, VNC, TeamViewer or any other application which can be used to remotely control the computer. You will need to temporarily disable these applications and have direct physical access to the machine for the process to work.
Disable Third Party Software For Keyboard & Mouse
Third party software emulation for mouse and trackpad such as MagicPrefs, BetterTouchTool, Synergy, Screens, Share Mouse or similar need to be disabled for the Allow button to be responsive.
Disconnect Third Party Hardware: Tablets, Touchpads, Keyboards & Mice
Creative tablets, pens, keyboards and mice such as Wacom, Roland, Logitech or similar need to be completely disconnected and potentially uninstalled to Allow kernel extensions. Disconnect these devices, then re-connect your Apple mouse and keyboard and try again.
Disable SIP
If you have tried everything mentioned above and you still cannot Allow the Intego extensions, you may need to temporarily disable the Apple System Integrity Protection. See the following article for more information:
How to Disable System Integrity Protection (SIP)
Contact Support
If none of these steps work to resolve your issue please contact our Support Team directly for assistance by completing a support ticket online here:
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